"Chris, Just wanted to tell you what an outstanding employee you have in Brandy! I’ve been working with her to replace flooring in my home. She has made the process effortless! I’ve just been amazed at how smoothly the process has gone to this point. She is knowledgeable, provided me with information that has helped me immensely to take care of my part of the preparation. She is charming, professional, and a real asset to your business. It’s a pleasure doing business with Loren’s House of Carpets, Inc.!" - Rose-Marie Bowman
"Dear Chris, My wife and I are Carpet one customers. As is the case with many customers, we are inclined to cry loudly when we do not receive the service to which we believe we are entitled. On the other hand, we firmly believe that commendation is in order when that service exceeds expectations.
And that was the case recently in our dealings with Brandy Touchstone. We were victims of a flood in our kitchen that displaced us for nearly three months.
I wont bore you with the poor service, the misinformation and the inability to find good service that plagued us prior to coming to your store and being served by Brandy. In a word, she bailed us out and renewed our confidence that our problems could be remedied. She assisted us in finding the appropriate flooring, found an installer and served as our guide until the project was completed.
The value of her service, and the manner in which it was delivered can only be appreciated by a comparison to that afforded/not afforded by other businesses we encountered along the way. When complemented for her service, she is quick to say that she does this for each of her customers. You are fortunate to have her as an employee, as we were to be her clients. Sincere appreciation." - Con and Dollie Kelly
A quick note of thanks for the excellent customer service you provided to me last week when I was shopping and needing to install carpet in an apartment that my sister and I had refurbished. Often proprietors treat two women (particularly those not needing a tremendous amount) poorly. My sister and I have both experienced that treatment at other businesses, but not at Loren's Carpet One! Thank you for your service and for treating two capable women like real people with real skills and not like dumb bunnies (as my departed father would have said)! - Jane Weber